Dr Peter Hughes - Get me an astronaut who failed!
Why entrepreneurs need to take responsibility for their mistakes.
By Dr Peter Hughes
So how do you recruit an astronaut? If you were to draw up a
list of criteria off the top of your head, it would probably
include experience of flying, a science or engineering background,
perfect vision, trustworthiness, physical fitness and a strong team
ethic.
The ego is precious and ingenious in the many ways it deflects
attention from its own limitations and it is the ego that means
most of us don't have the courage to take responsibility for our
losses.
These are pretty much the qualities NASA was looking for when it
was recruiting astronauts for the Apollo 11 mission to the moon.
Except it added another key ingredient: they wanted evidence of
resilience in the face of significant failure.
This was driven by the belief that those who had turned failure
to their advantage were more likely to be resourceful when events
didn't turn out the way they were supposed to. 'My hunch,' wrote
the psychologist Martin Seligman, 'is that for a given level of
intelligence your actual achievement is a function not just of
talent, but also of the capacity to withstand defeat.'
As entrepreneurs, we know the importance of learning from
failure and using its lessons to make our businesses better. But
how many of us really integrate this knowledge into our behaviour?
When you don't get the deal you expected to get, when your
creditors don't pay when they promised they would, when your
business fails, do you say to yourself 'I've got to learn from
that' - or do you blame anyone except yourself? The ego is precious
and ingenious in the many ways it deflects attention from its own
limitations and it is the ego that means most of us don't have the
courage to take responsibility for our losses. Psychologists call
this the 'self-serving bias'.
Take, for example, the high-school students asked to do an
intelligence test. After the test was completed, each student was
given a document containing scientific arguments for or against
intelligence tests. Not surprisingly, the group who accepted the
arguments against the tests as a means of measuring intelligence
were those who had scored lowest!
In business as in life, the price of such 'self-serving bias' is
high - even if the short-term relief it gives our ego seems worth
it at the time. It turns us into victims of circumstance and takes
away our power to learn and do better next time. Perfectionism,
addictive behaviour, the 'poor me' or 'martyrdom' syndrome, are all
consequences of our refusal to take ownership of our failures. You
cannot change or improve upon what you do not control. If you can
take responsibility when a creditor goes bust leaving you with a
debt to write off, when the bank calls in your facility or when you
go bust for any reason whatsoever, you are less likely to make the
same mistake again and more likely to bounce back stronger than
ever.
Of course, there are things you can't control, such as the
collapse of the global banking system. But you can control and take
responsibility for how you react to it. Taking responsibility is
not taking blame. It is not asking you to hang your head in shame.
It is asking you to attach emotion to your mistakes, to know that
you are more than your mistakes, to learn from your mistakes and
move on. And, having done all this, and achieved everything you
ever wanted to achieve, you can always call NASA and celebrate your
mid-life crisis in style!