Blowing your own trumpet is a good thing in business. I don't
mean a full-blown daily concerto of 'I'm so unbelievably
brilliant'. I mean a quick, chirpy fanfare when you've earned it.
You need to celebrate your achievements with the people who love
your business. Tell them about your exciting store opening on
Twitter, Facebook your latest product, and when you meet someone
for the first time, tell them what's going well rather than droning
on about your woes.
In the UK, we're very prone to downplaying our achievements, to
shuffling about awkwardly when someone gives us praise, to being
overly modest. We murmur and shake our heads and pooh-pooh claims
to greatness. This doesn't do anyone any good. It makes you look
unconfident and shy and makes your business sound
unappealing.
Who's going to partner with a start-up that can only say: "Yeh,
it's going okay, I suppose. Could be better, could be worse - you
know how it is." Rubbish! Instead, shout about the fact you've just
signed a brilliant deal with a major player in your industry, that
you've just taken on a new member of staff, that things are really
looking quite bright for the future. Blog it, tweet it, tell people
the good stuff when they ask how you are and how business is
going.
Enthusiasm is infectious and engaging. If you're obviously excited
about your business, other people will be too. Contacts will want
to hop on the happy bandwagon and help you out with anything they
can. New customers will turn to you rather than your sour-faced
competitors. Suppliers will warm to you, and smilingly give you
that 5% free you ask for. When you believe in what you're doing and
aren't afraid to show it, other people will believe in it
too.
The Smarta 100 are a case in point. We've been
working hard here to pull the list of the UK's smartest businesses
together, to build a microsite to showcase our wonderful winners,
and to publicise them through our personal and @smartaHQ
Twitter accounts, offline media, network of contacts and on Smarta.
Result? "Smarta 100" is now trending on Twitter UK. We are pleased
as punch. And, of course, we've tweeted about it.
And our winners are busy tweeting about being in the Smarta 100
too, and calling up their local papers to get some coverage out of
it, and putting it on their websites. They're going to get plenty
of PR out of this, and their customers will see that they're one of
the smartest businesses in the UK. That means more brand loyalty
and, sooner or later, more sales. You don't get that without
putting yourself out there and proudly sharing your achievements
with the world.