The research suggests these shortcomings - missed calls and cancelled contracts - cost the average business around £30,000 in lost business a year. And, alarmingly, suppliers with long-term relationships aren't necessarily safe from the quick-fire way business is now being done: seven in 10 of the businesses polled said personal relationships and giving the benefit of the doubt are less of an option in 2010.
What this means is you need to more on top of your incoming correspondence and customer enquiries than ever before. "Sorry, I was out the office" just doesn't cut it. Here are our top tips for making sure you don't frustrate your clients by missing their calls to the extent they go elsewhere: