Moneypenny needed to offer their telephone service 24
hours a day but staff proved less than enthusiastic about working
night shifts. So, the business presented them with a different
option and a lucky few soon relocated to New Zealand.
It may sound like an extreme measure to keep employee morale up,
but the decision has a very legitimate business lesson at its
foundation. Never sacrifice how you treat your customers.
"We had looked at hiring staff to work overnight, but weren't
confident service levels could be maintained," Rachel Clatcher,
founder of Moneypenny said. "By working on the other side of the
world we're able to offer a truly 24 hour first-rate service, with
bright, chirpy and wide-awake people."
Based in Wrexham, Moneypenny's telephone service for small
businesses is now a complete 24 hour product, with one team
switching on at 8am in New Zealand when the home office shuts down
at 8pm here.
Employees have responded well to the opportunity to see the
world, something many of them thought might never be a possibility.
On top of the relocation, staff members have been offered a four
day on and four day off working schedule to acclimatise them in
"I am getting to see places I probably never would have
otherwise," Moneypenny employee Jess Edwards commented. "It's a
very different working week. I have visited both the North and
South islands of New Zealand and generally thrown myself into the
It's always great to hear of businesses going the extra mile for
staff and customers, but this is something special. We all know how
important the standard of the service we offer is, but how many
people would be willing to go this far to keep their service first
class 24 hours a day?