At Intelligent Business Transfer we see this problem arise over and over again. The fact is that entrepreneurs need more that great ideas to build a sustainable business.
Businesses thrive not only on innovation but on the organisation and management of a system that will underpin growth and establish a template for future successes.
If you can create an effective system, you’ll arm yourself with the tools you need to address problems as they arise, to set achievable goals and to ensure the business can run smoothly without the need to have your finger in every operational pie.
The first thing you’ll have to accept is that you’re not super(wo)man. You need to stay focused on the things you can bring to the business – your ideas, your leadership, your energy.
If the business is your brainchild, you’ll have an interest in how things are done but if you insist on hands-on involvement in everything from ordering to invoicing, you could be limiting the company’s capacity for growth.
Appoint people you trust and whose business skills you admire and then give them the room to contribute to the business. You’ll need to offer training opportunities and provide support but if you have a strong team in which individuals are empowered to make decisions and solve problems, you’ll be one step closer to building a much stronger business.
The most effective businesses are those that have developed robust systems for every operation. If you have a clear system in place, you’ll be able to allocate resources as demand grows and spot difficulties before they become too big to handle.
Each process can be matched with a system for monitoring their effectiveness and will allow you to measure performance data against the processes. This means you’ll know at a glance how you’re doing against target and you’ll be able to work out what the problem is if something goes wrong.
When you’re running a small business, you may not see much point in documenting the process for ordering parts or arranging a delivery. If you want to see that business grow, you’ll need to pass on a great number of tasks to others.
This means you’ll need a series of step-by-step manuals that will not only save you the trouble of explaining your processes a hundred times over, but will also ensure everything is done your way without requiring your involvement.
Ask for input from your team. Canvassing the opinions of others not only makes for more robust processes but it also gives your employees a sense of involvement with the business at a policy-making level which inculcates loyalty.
Make sure your documentation is available to all who need it – on the intranet or in a central resource centre. There’s no point having all the right processes if they’re hidden away where no-one can see them.